Office 2010 - Technology Guarantee Frequently Asked Questions

Starting today, Microsoft is offering the Office 2010 Technology Guarantee program, which allows consumers who purchase and activate Office 2007 between March 5, 2010 and September 30, 2010 to download Office 2010 at no additional cost when it becomes available in June 2010.

Purchase and activate a qualifying Office 2007 product between March 5, 2010, and September 30, 2010, and you can download Office 2010 at no additional cost.

Office 2010 Logo

Find answers to the most commonly asked questions about Microsoft Office 2010 Technology Guarantee. For more program information and eligibility requirements, see the FAQ.

What is the Microsoft Office 2010 Technology Guarantee?

  • The Microsoft Office 2010 Technology Guarantee (“Tech Guarantee”) is a program designed to allow customers who purchase and activate a qualifying Office 2007 product (with or without a new PC) between March 5, 2010 and September 30, 2010 to be eligible to download a corresponding Office 2010 product when it is available at no additional cost. Customers can also choose to order a disc for a fee. The Office 2010 Tech Guarantee eligibility verification and ordering process will take place online so Internet access is required in order to verify eligibility and to request the Office 2010 Tech Guarantee.

How does the Microsoft Office 2010 Tech Guarantee work?

  • You must first purchase a qualifying Office 2007 product (with or without a PC) between March 5, 2010 and September 30, 2010 from Microsoft or an authorized reseller. Once you’ve purchased Office 2007, you must activate the qualifying Office 2007 product by September 30, 2010. You should also keep your Office 2007 dated sales receipt as a proof of purchase until you request and redeem your upgrade, as this may also be requested by Microsoft to confirm your eligibility. When Office 2010 is available in your language and country, you can return to Office 2010 Technology Guarantee Website to request and redeem your Office 2010 Tech Guarantee upgrade. You will be required to enter your date of purchase and your Office 2007 Product ID, and create a Windows Live ID if you do not already have one. Additional information may be required. Microsoft’s online validation system will confirm whether you are eligible for the upgrade and determine the corresponding Office 2010 product and language. You can then download your Office 2010 upgrade immediately at no additional cost, or order a DVD for an additional cost. Please allow 2-4 weeks for delivery of the DVD.

Find more answers to the most commonly asked questions about Microsoft Office 2010 Technology Guarantee.

Office 2010 Technology Guarantee Websites/Blogs:

Office 2010 - Microsoft Office 2010 Overview

Microsoft® Office 2010 offers flexible and powerful new ways to deliver your best work - at the office, at home or at school. Stay connected to your projects, even when you’re away from your computer, with access to Office files via Web browser or smartphone.